Effective Date: October 24, 2026
Last Updated: October 24, 2026
This Refund Policy applies to payments made through MULO Properties on the website, mobile app, and WooCommerce checkout.
1. General Rule
All payments are strictly non-refundable unless one of the limited exceptions in this policy applies.
2. Non-Refundable Charges
- service request fees after booking confirmation
- bookings where a provider has been assigned, dispatched, or has arrived
- services already performed or substantially performed
- subscription fees once the billing period has started
- setup, onboarding, admin, processing, and platform access fees
- missed appointments caused by incorrect customer details, unavailability, or denial of access
3. Limited Refund Exceptions
- duplicate payment for the same order or subscription
- verified billing or technical processing error
- payment captured but no valid booking or subscription created due to platform error
- booked service not delivered at all and no replacement or account credit provided
4. Subscription Refund Rules
Subscription charges are non-refundable once the billing cycle begins. Partial refunds are not provided for unused time. Cancellations apply to future billing cycles unless required by law.
5. Refund Request Deadline
Refund requests must be submitted within 7 days of the charge or scheduled service date.
6. Contact
MULO Properties
Email: hello@muloproperties.com
Website: muloproperties.com