Effective Date: October 24, 2026
1. Before Provider Assignment
If a customer cancels before a provider is assigned, MULO Properties may issue a full refund, partial refund, or account credit at its discretion.
2. After Provider Assignment or Dispatch
Once a provider has been assigned, dispatched, or has arrived on site, the related charge is non-refundable.
3. Customer Unavailability
If a customer is unavailable, provides incorrect details, or cannot provide site access at the scheduled time, the booking may be marked as a missed appointment and remain chargeable.
4. Reschedules
Reschedules are subject to provider availability and may require advance notice. Repeated late changes may incur extra charges.
5. Business Plans
Professional plans follow the agreed billing cycle. Cancellation of a recurring plan stops future billing only and does not refund the active period.